Store Hours

Thursday - Monday by appointment 10am - 5pm
Closed Tues-Wed
Hours may vary by season and special events

by appointment only

Frequent Questions

Must I schedule an appointment, or do you take walk-ins?

We always accommodate walk-ins when possible, but we strongly encourage appointments. When you set up an appointment, you are reserving a fitting room, a private suite and the one-on-one assistance of a bridal consultant. Since our number of scheduled appointments varies and we cannot predict how many walk-ins we will have at any particular time, we cannot guarantee a fitting room without an appointment. Saturdays and Sundays are our busiest days of the week. As always you are welcome to come in and browse our collection at any time.

How long will my appointment last?

All bridal appointments are scheduled for 90 minutes.  We are happy to book a follow-up appointment should you need more time.  If you find that you must cancel or are running late for an appointment, please let us know as soon as possible so that another bride may take advantage of the available time slot.

Who should come with me to my appointment?

We recommend bringing one to three guests whose opinions you trust. We have found that a large party can make the experience overwhelming and confusing for the bride.  Our private bridal suites accommodate up to four guests comfortably.  As much as we love children, we strongly recommend you not bring them to any bridal store.   From a child’s perspective, a bridal salon is not a very fun place for children to be.  They are expected to sit still for an hour or more and can’t touch anything.  Additionally, there are safety hazards, such as loose pins, needles and small objects like beads they can put in their mouths.  It’s also important to get a sitter because the appointment is a time for you to focus on yourself, with no distractions. Once you have selected and ordered your gown, you are more than welcome to make separate appointments to try on your gown for other friends and family members.

What should I wear to my appointment?

Please choose modest undergarments on the day of your bridal appointment. Most of the time your consultant will be assisting you in the fitting room. You may consider wearing a half slip or Spanx if you would be more comfortable.  If you have already chosen your shoes please feel free to bring them with you.

Should I bring in photos of my favorite styles?

You are welcome to bring in pictures of gowns you like, but it is not necessary. Our entire stock of gowns is displayed on our floor, organized by designer. When you come in for your appointment, you will be able to view all of our gowns and decide which ones you would like to try on, and your consultant will help direct you to styles that fit your vision. If we have advanced notice of a particular style you would like, and we don’t have that style in stock, we may be able to have the dress rushed shipped to our boutique for your appointment.

What is your price point?

Bridal gowns typically range from $900 to $4,000, and the majority of our styles run between approximately $1,000 and $2,000. Please be honest with your consultant about your bridal budget. It is her job to help you find a gown you love at a price you can afford, and falling in love with a gown that is outside of your price range will only put a damper on the rest of your bridal experience.

Do you have gowns in stock, or must they be ordered?

We are a special order salon, and we have only one sample of each available gown. Once you have selected your bridal gown based on the sample, we order a new gown in your selected size and color. Because the designer does not create your gown until we place the order for it, a production time is required. Bridal gowns take 4-7 months to order, depending on the designer.  Although it is possible to have a rush order, it will cost a little extra. We do sell our samples off the rack when styles have been discontinued or when we are making room for new pieces.

What sizes are your samples?

Our samples sizes varies from a size 6 to a size 20. Most bridal designers’ size charts run smaller than standard retail sizing, so a size 10 sample will fit more like a 6 or an 8. Once you have selected your gown, we take your measurements and order the closest size based on that designer’s size chart. Because gowns are ordered in standard sizes, alterations will be necessary. Once your gown arrives, a series of fittings will customize the gown to your body. If you have further questions about samples and sizing, please call us at 303-428-8888 to speak with a consultant.

The Bridal Loft Policies and Procedures

Payment:  All Special Orders must be paid in full before we place the order with the designer/manufacturer.   We accept Cash, Debit Card, MasterCard, Visa, Discover, American Express and Money Orders.

Payment plans are available upon request and are done by a third-party provider:  I Do Lending.  You may get pre-approved online at:  www.idolending.com

Special Order Dresses:

Before the order has been placed with the manufacturer, please review your order to ensure that the style, size and color are correct.

Garment size is recommended based on the manufacturer’s size chart and the measurements taken at The Bridal Loft.

The Bridal Loft is not responsible for measurements not taken by anyone other than a Bridal Loft Consultant.

You are encouraged to take an active part in the measurement process. If you feel uncomfortable with the measurements taken or believe them to be incorrect, inform The Bridal Loft immediately, before signing this contract, and you will be re-measured.

You may order a different size than the size recommended by The Bridal Loft Consultant, but The Bridal Loft is not responsible for the fit of the garment should you choose a size other than our recommendation. Special order garments are not custom fit.

Special order garments are not custom made. Measurements are taken to ensure the best fit possible; however, alterations are almost always necessary to ensure a perfect fit.

The Bridal Loft is not responsible for the fit of the garment, or additional costs incurred, including, but not limited to: alterations or additional materials due to weight loss, weight gain, pregnancy or surgery.

We agree to place your special order and notify you with an approximate delivery date from the designer as soon as it becomes available. The Bridal Loft is not responsible for delays beyond our control or for variation in size and dye lots, although these issues are not anticipated.

This garment is a special order and requires four to six months for production. All ship dates are approximate. The manufacturer reserves the right to change a ship date based on their production schedule.

Once the order has been placed with the manufacturer, the order cannot be expedited or rushed. Shipping may be upgraded from the manufacturer to The Bridal Loft, at the manufacturer’s discretion. Additional fees may apply, payable by purchaser.

Merchandise Purchased from Stock/Off the rack: This is considered Final Sale Merchandise and must be paid in full at the time of purchase. Due to the special nature of our merchandise, once an item is taken from our store, it cannot be returned for refund or exchange and The Bridal Loft is not responsible for making any concessions.  No exceptions.

Merchandise Inspection & Pick Up:  You will be notified once your dress has arrived in our store.  Manufacturers allow us 5 days to claim any manufacturing defects.  Our store recommends customers inspect their merchandise within 5 days of its arrival.  It is advised to try-on your items, and/or inspect them, before leaving.  We recommend customers pick up their items as soon as they arrive.  If you send someone else to pick up your merchandise, you assume all responsibility as it leaves The Bridal Loft.  Once items leave the store we are not responsible for making any concessions.  ALL SALES ARE FINAL.

Failure to Pick up Merchandise:  If the merchandise is not claimed or picked up within 30 days of arriving in our store, the merchandise will be considered abandoned.  Abandoned merchandise becomes the property of The Bridal Loft.  We reserve the right to charge a $25 per day storage fee for late pickups.

Dress Measurements:  Dress measurements are taken for the purpose of selecting the most appropriate size from the designer’s size chart, not to tailor-make a dress.  Alterations are almost always necessary to ensure a perfect fit.  If we have taken your measurements for dress ordering, the designer’s size chart will be reviewed with you.  You will be asked to accept the size selection recommended by The Bridal Loft from the designer’s size chart or note otherwise on your order.

Gown & Dress Fittings, Alterations:  Alterations are not included in the gown or dress order. Alterations are the responsibility of the customer.  Several fittings are sometimes necessary to ensure a perfect fit.  You are responsible for making your own appointments for fittings, measurements, and alterations.  If you require additional alterations because of weight loss, weight gain, pregnancy, or any other reason, you will pay additional alteration charges associated with re-sizing.  Payment in full is required prior to alterations.

Gown Pressing is included ONCE when alterations are completed by The Bridal Loft’s preferred alteration service, Annabella’s Alterations.

Cancellations, Refunds, Exchanges:  ALL SALES ARE FINAL.  No Returns. No Exchanges. Deposits are non-refundable and non-transferrable.  Items for sale off-the-rack cannot be returned or exchanged once they leave the store.  If your order must be canceled due to a manufacturing issue, you will receive a refund or store credit.